Monday, October 27, 2008
Went to Heart Spring Spa at Hougang Mall for half leg waxing this afternoon.. Couldn' stand to see the unsightly hairs on them so decided to just go any one salon to get it over and done with... And I regreted choosing this!!
The ambience and setup of the whole salon was quite comfy.. Very homely type of salon... I thought this place should be quite good...
After awhile, I was ushered in by a therapist who would be doing the job for me.. Seems quite a nice lady I thought..
But she wasn't as pro as I thought would be.. I was then told to lie on the bed. Then she told me to wait a while cos the wax wasn't ready yet.. Ok, I waited.. Then a few mins passed, she began to apply some on my leg. It was very very hot.. I told her.. She just said ok.. Then she keep mumbling the wax too liquid.. Not the "type" she wanted.. As she said this, she was still applying it on me.. I was then thinking to myself, if that's not the type of texture she wanted, shouldn't she stopped applying it for me? Yet, she didn't.
After awhile, she told me to wait again.. This time round, I waited very long.. Thereafter, she came in.. After checking on the wax, she said the texture was now correct.. Earlier on, she had forgotten to switch off the heater (for heating up the wax). Obviously, she shouldn't have told her customer on the blunder she made.. How would I, as the customer, feel?
I asked her how long would it take.. She confidently told me 15 mins.. Yet, it was one hour later when it ended.. Sigh!!
While on the way out to make payment, she was walking together with her colleague. And I overheard her saying in Chinese "Her hair so coarse, so difficult to wax".. Both of them then laughed out loud.. And I was just behind them for goodness sake!! WTF!! So rude of her to make such remarks behind my back!
Joe and I then proceeded back home after payment. While waiting for bus, I looked at my legs.. To my horror, my legs weren't waxed cleanly. It was obvious that she had forgotten to wax the upper portion of my calves (kneecap onwards)...
Anyway, I be going back to her tommorrow to complain about her unfinished job on me.. Terrible service!!!
The ambience and setup of the whole salon was quite comfy.. Very homely type of salon... I thought this place should be quite good...
After awhile, I was ushered in by a therapist who would be doing the job for me.. Seems quite a nice lady I thought..
But she wasn't as pro as I thought would be.. I was then told to lie on the bed. Then she told me to wait a while cos the wax wasn't ready yet.. Ok, I waited.. Then a few mins passed, she began to apply some on my leg. It was very very hot.. I told her.. She just said ok.. Then she keep mumbling the wax too liquid.. Not the "type" she wanted.. As she said this, she was still applying it on me.. I was then thinking to myself, if that's not the type of texture she wanted, shouldn't she stopped applying it for me? Yet, she didn't.
After awhile, she told me to wait again.. This time round, I waited very long.. Thereafter, she came in.. After checking on the wax, she said the texture was now correct.. Earlier on, she had forgotten to switch off the heater (for heating up the wax). Obviously, she shouldn't have told her customer on the blunder she made.. How would I, as the customer, feel?
I asked her how long would it take.. She confidently told me 15 mins.. Yet, it was one hour later when it ended.. Sigh!!
While on the way out to make payment, she was walking together with her colleague. And I overheard her saying in Chinese "Her hair so coarse, so difficult to wax".. Both of them then laughed out loud.. And I was just behind them for goodness sake!! WTF!! So rude of her to make such remarks behind my back!
Joe and I then proceeded back home after payment. While waiting for bus, I looked at my legs.. To my horror, my legs weren't waxed cleanly. It was obvious that she had forgotten to wax the upper portion of my calves (kneecap onwards)...
Anyway, I be going back to her tommorrow to complain about her unfinished job on me.. Terrible service!!!
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